F.A.Qs

Credit cards, PayPal, ShopPay, Afterpay, Klarna.

1. When placing an order, your bank or PayPal may temporarily hold funds on your account as an authorization. This hold ensures the funds are available until the order is ready to be shipped, at which point the actual charge is made. If you notice the authorization has not been removed, we recommend contacting your bank for further clarification.

2. In some instances, after your initial payment, there may be a slight adjustment in the tax calculation. This necessitates a second attempt to capture the correct amount to reflect the updated tax. Rest assured, only one transaction will ultimately be processed, and any duplicate or incorrect charges will be rectified automatically by your bank.

At checkout page, simply enter the promotional code and select "Apply".

As the manufacturer, we do not match prices from other retailers. Nonetheless, we frequently run promotions and special offers on our products. We do provide price matching for purchases made through our authorized Amazon store.

Please be sure that the toys you have selected are included in the promotion category. Only one promo code per order. Be sure that your promo code is still valid.

Free shipping applies only to orders where the product price, after discounts are applied, exceeds $100. Orders totaling over $100, plus shipping fee and taxes, do not qualify for free shipping.

Log in to your Tiny Land account to view order status under Order page. If you still have any questions or concerns about the status of your order, please contact our customer care team via email at customer_care@tinylandus.com.

We strive to process orders swiftly. Should you need to cancel or modify your order immediately after placement, please reach out to our customer care team here. However, once your order status has changed to processing, we may not be unable to make cancellations or adjustments.

Upon completing checkout, your order number will be displayed on your screen. If you missed it, look for a confirmation email from customer_care@tinylandus in your inbox.

Can't find it? Be sure to check your spam folder as well.

When you order multiple products, we often ship them individually. However, due to limitations with the Shopify system, updating multiple tracking numbers can sometimes be challenging. If you've received only part of your order and wish to inquire about the rest, please reach out to our customer care team by emailing customer_care@tinylandus.com.

You'll find assembly instructions within the product descriptions, along with assembly videos for select items. We're committed to providing clear and straightforward assembly guides, aiming to make your setup experience effortless and efficient.

Free shipping applies only to orders where the product price, after discounts are applied, exceeds $100. Orders totaling over US$100, including shipping and taxes, do not qualify for free shipping.

We currently ship exclusively within the Continental United States, aiming to deliver your purchase swiftly. Typically, orders within the continental U.S. are delivered within 3 to 8 business days after payment is successfully processed.

We are unable to ship to Puerto Rico, freight forwarder addresses, or APO/FPO addresses.

Shipping costs vary based on the shipment's destination and the selected shipping method. For detailed shipping charges, please refer to the shipping information on checkout page.

At the moment, we only ship within the United States. However, we do have an authorized store on Amazon where a selection of our products is available. We suggest considering purchasing directly from Amazon for international shipping options.

Here are key points about our shipping options for your guidance:

• The day ranges provided are estimates for your reference. Delivery dates may be influenced by various factors, such as the order placement time and holidays within the delivery period.

• During checkout, you'll be given an estimated arrival date for applicable shipping service levels.

Free standard shipping: 3-8 business days

We offer free standard shipping, available on orders where the product price exceeds $100 post-discount.

Standard shipping: 3-8 business days

Expedited shipping: 2-3 business days

Next day delivery: 1-2 business days

For detailed costs and timing for your order, please consult your shopping cart.

Once your order is dispatched, we'll notify you with a shipping confirmation email. This email includes your tracking number and the carrier responsible for your delivery. To track your package, simply click the button in the email. Additionally, you can monitor your order's status by logging into our website and visiting your Account page. For further inquiries regarding your order, feel free to reach out to us at customer_care@tinylandus.com.

When you order multiple products, we often ship them individually. However, due to limitations with the Shopify system, updating multiple tracking numbers can sometimes be challenging. If you've received only part of your order and wish to inquire about the rest, please reach out to our customer care team by emailing customer_care@tinylandus.com.

Our order processing and shipping operate from Monday to Friday, excluding Saturdays, Sundays, and holidays. Please be aware that most items are dispatched within 1-2 business days following the successful processing of your payment. During peak seasons, shipping times may be slightly longer, but rest assured, we are committed to dispatching your order as quickly as possible to ensure timely delivery.

We strive for your satisfaction! If you are not completely satisfied with your purchase, you have a 30-day window from the receipt of your product to return it, provided it remains in its original, unused condition and packaging. To initiate a return, you'll need a Return Authorization, so please reach out to our customer care team via email at customer_care@tinylandus.com.

We will refund the full purchase price, minus any shipping and handling fees. We do not charge restocking fees. However, if a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you, it may not be accepted for return or may be subject to a restocking fee of up to 50%. Items not accepted for return will be shipped back to the customer at the customer's expense.

Please note that Tiny Land does not cover the cost of return shipping. For your convenience and security, we recommend choosing a shipping service that offers tracking. Please ensure to notify our customer service team of the tracking number once you have returned your order. This will help us monitor the return process more efficiently.

Upon receiving your return, we aim to process your refund within 5 business days to the original payment method. Note that your bank may need additional time to reflect this transaction on your account.

Upon receiving your return, we aim to process your refund within 5 business days to the original payment method. Note that your bank may need additional time to reflect this transaction on your account.

Please ensure to notify our customer service team of the tracking number once you have returned your order. This will help us monitor the return process more efficiently.

Tiny Land guarantees that this product is free from material and workmanship defects, given the following conditions. This warranty is exclusively for the original consumer purchaser and is valid only with a claim submitted within 30 days of purchase, requiring proof of the purchase date. However, Tiny Land offers an extended warranty service. By joining our Facebook group, the warranty period extends from 30 days to one year.

The warranty applies solely to the product's normal and intended use as initially received. It does not cover damages during transit, neglect, abnormal use, accidents, wear and tear, cosmetic issues, natural elements damage, deviation from our instructions, immersion in water (unless explicitly specified by us for water use), battery leakage, improper installation, assembly, storage, maintenance, or any external forces or acts of God. Consequential and incidental damages are not covered. The scope of this warranty is limited to the express statements herein.

Additionally, if you are not the original purchaser of the product, please contact the individual who made the purchase to obtain the order number, including Amazon order number. This is necessary for us to verify order details and proceed with any warranty claims.

If your order from Tiny Land arrives with visible shipping damage, please get in touch with us right away at customer_care@tinylandus.com. It's beneficial to retain all packaging materials and documents.

For those who added Green Shipping Protection to their order, you can file a claim here directly.

For those who added Green Shipping Protection to their order, you can file a claim here directly.

If a toy you purchased from Tiny Land within the last 30 days has a manufacturer's defect or is missing a piece, please contact us via email at customer_care@tinylandus.com. Make sure you attach clear pictures or videos of the defect or damage and clearly identify the number(s) of the part(s) that display the issue (refer to assembly instructions if necessary).

Our customer experience team will review your Damage or Defect or Missing Part claim and confirm if it is approved by email. Please know that we may require additional information to process your claim. If your claim is approved, we will suggest the applicable possible resolutions, at our discretion.

If a toy that you purchased more than 30 days has a manufacturer's defect, you can purchase the replacement parts you need here. You can also contact our customer care team via email at customer_care@tinylandus.com. We'll do our very best to help you resolve the issues.

You can find the replacement parts you require at our website. Please note that we sell replacements by the piece, so ensure you select the appropriate quantity. If you're unsure about which part to order or have any additional inquiries, don't hesitate to contact us at customer_care@tinylandus.com.

Our products adhere to U.S., E.U., and various international safety standards, exceeding the required testing and safety measures to ensure the utmost safety of our offerings.

We meticulously monitor our toys at every production stage and conduct evaluations throughout their lifecycle, ensuring they consistently adhere to our rigorous standards. Our approach begins with a thoughtfully engineered design, complemented by precise manufacturing guidelines for our factories. Throughout the production process, we implement several quality control measures, alongside inspections and tests, to guarantee the integrity of our products.

Moreover, we go a step further by engaging certified, independent third-party laboratories to evaluate our products. This extensive testing isn't limited to the final product alone; we also regularly test paints and coatings to ensure they strictly comply with or surpass legislative guidelines regarding the presence of heavy metals, lead, and phthalates in children's items. These assessments are carried out by third-party labs that are independently accredited, underscoring our commitment to safety and quality.

Learn more about our safety standards, you can find the test reports under the product descriptions.

If you have any questions or concerns, please feel free to contact our customer care team via email at customer_care@tinylandus.com

To become an affiliate, go to here. https://www.tinylandus.com/pages/tiny-land-partners

Once approved, post a Tiny Land link on your site or offer your promo code to your website or blog audience. Send customers to Tiny Land through your links and you will be paid for sales!

Commission fees are payable within 30 days following order placement, calculated as a percentage of the total product cost. This percentage varies between 10% and 15%, depending on the specific products involved

A Tiny Land Gift Card is digital and is only available to purchase on tinylandus.com. A Tiny Land Gift Card is sent by email. A Tiny Land Gift Card can be applied to any Tiny Land purchase on tinylandus.com only.

You can check the balance of your gift card online any time on our gift card page.

Our gift cards will be issued in the recipient's inbox within minutes. Once the gift card is received, it's automatically active.

If a recipient reports not receiving the gift card, it's possible the email was mistakenly deleted or our address is blocked. Some internet service providers allow users to block emails from external domains. We recommend checking with the recipient to ensure their email settings allow messages from tinylandus.com. If the issue persists and the gift card remains unusable, please reach out to our customer care team for support at customer_care@tinylandus.com.

Gift card validity: 3 years.

We would love to invite you to join our Birthday Club! If you're comfortable sharing your baby girl's birthdate, you can sign up here. As a member, you'll receive a $25 gift card 30 days before your little one's birthday, which can be used for any product on our site.