Replacement - Mat | Bag | Lights


Tiny Land's policy is to provide replacement parts, usually free of charge, under our 30-day warranty. If it has over 30 days, you just need to pay the shipping fees.
If you have missed the items when open the box or damaged accessories parts within 30 days, our sincere apologies, we will certainly do our best to get your parts to you ASAP. To help us do this, please fill out the form below and contact us online or email our customer service team.
💌customer_care@tinylandus.com
Nonstop Indoor Outdoor Playtent Fun
Some products are temporarily out of stock in some countries and regions, please see description for details.
US | UPS Ground 2-7 days UPS 3 Days 2-4 days UPS 2nd Day 1-2 days |
Canada |
Standard Shipping 2-7 days Expedited Shipping 2-4 days |
UK DE FR | Standard Shipping 2-4 days Expedited Shipping 1-2 days |
Australia | Standard Shipping 2-7 days Expedited Shipping 2-3 days |
Other European Countries |
Standard Shipping 2-7 days Expedited Shipping 2-4 days |
Returns Policy
You can contact our Customer Care team for help returning store purchases. To process your return, we will need information from your original receipt. Our team will provide a mailing label and instructions for return shipping, and your refund will be issued after your item is received at our distribution center. Items can be returned within 30 days.
START RETURN PROCESS
- Begin the return process by giving us some details and we will create a UPS shipping label to return your item(s). Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.
- Depending on the reason for return, you may be responsible for return shipping costs.
INELIGIBLE ITEMS
Items non-eligible for returns or exchanges:
- Items damaged through normal wear and tear
- Made to Order items, including custom rugs and furniture