FAQ

WHAT WILL MY ORDER SHIP AND ARRIVE ?

Our products are usually shipped in 1-3 business days. With our warehouses all all over the world, shipping transit is typically 1-5 business days. , depending on your location. We also provide fast shipping which you can choose when check out. With that said, we do understand "emergencies" like a fast-approaching birthday. If you need your order sooner, reach out to us via email, or chat, and we will do our best to accommodate.

WHAT AGE GROUP IS THE TEEPEE SUITED FOR ?

The recommended age for the kids teepee is 3 to 10. The large lace teepee and large Cotton teepee are 87 inches tall and 48 inches wide for each side, large enough to fit 2 adults or 5 kids at once, our backyard teepee is a must-have in your party or event.

WHAT IS YOUR RETURN POLICY ?

We take customer security very seriously. Any information entered on our website will be protected by secure socket layer (SSL) certification. We also use ultra-strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

ARE ONLINE TRANSATIONS SECURE ?

We take customer security very seriously. Any information entered on our website will be protected by secure socket layer (SSL) certification. We also use ultra-strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

WHAT HAPPENS IF I RECEIVED A DAMAGED ITEM?

Most of our assembly instructions are available in PDF format on our website. Simply visit Tiny Land Assembly Instructions to search it.

DOES TINY LAND OFFER REPLACEMENT PARTS?

Tiny Land's policy is to provide replacement parts, usually free of charge, under our 30-day warranty. Simply visit Tiny Land Replacement to begin the parts ordering process.

More questions?
contact us.   
Email：customer_care@tinylandus.com