Our products are usually shipped in 1-3 business days. With our warehouses all all over the world, shipping transit is typically 1-5 business days. , depending on your location. We also provide fast shipping which you can choose when check out. With that said, we do understand "emergencies" like a fast-approaching birthday. If you need your order sooner, reach out to us via email, or chat, and we will do our best to accommodate.
The recommended age for the kids teepee is 3 to 10. The large lace teepee and large Cotton teepee are 87 inches tall and 48 inches wide for each side, large enough to fit 2 adults or 5 kids at once, our backyard teepee is a must-have in your party or event.
We want you and your children to be 100% thrilled with your purchase. If you are not, please get in touch with us within 30 days of receiving your items, and arrange for a free return.We will send you a return label, and we can provide you with easy instructions for how to send your items back. We are happy to provide you with a full refund, or an exchange less shipping – whichever you would prefer. Once we have processed your return, we will issue a full refund less the shipping cost.
We take customer security very seriously. Any information entered on our website will be protected by secure socket layer (SSL) certification. We also use ultra-strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.
Most of our assembly instructions are available in PDF format on our website. Simply visit Tiny Land Assembly Instructions to search it.
Please send us a photo of the damaged item, and we will send a replacement ASAP. Please note that replacement items will be EXACTLY as the original item ordered. (size, design, etc.)
Tiny Land's policy is to provide replacement parts, usually free of charge, under our 30-day warranty. Simply visit Tiny Land Replacement to begin the parts ordering process.
In most cases, we process your order within 24-48 hours of receiving it. If you like to cancel your order, please check with us via chat, email, or phone. If your order were not processed yet, we would cancel the order and issue a full refund.