We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement (less promotional discounts and shipping charges).
To be eligible for a refund, returned ITEMS MUST BE IN NEW, RESALABLE condition with all original packaging intact and tags attached. The product cannot have been used. We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund.
if you would like to return a product, please follow the next guidelines:
Notice for returns
The package needs to come back with the original receipt of the purchase.
1. File a claim here, within 30 days of delivery of your item.
2. Make sure you attach clear pictures or videos of the defect or damage and clearly identify the number(s) of the part(s) that display the issue (refer to assembly instructions if necessary).
3. Our customer experience team will review your Damage or Defect or Missing Part claim and confirm if it is approved by email. Please know that we may require additional information to process your claim.
4. If your claim is approved, we will suggest the applicable possible resolutions, at our discretion.
Exclusions to this Policy :
We will not be able to process your claim if your item :
1. Was delivered more than 30 days ago.
2. Has been used.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-14 days. The specific arrival time is subject to the bank notice (The bank may have a delay in receiving the account)
West USA Transit Warehouse (and parts shipping warehouse)
Company: PENNINGTON BEAR COMPANY
Address: 425 S. Pine Street San Gabriel, California 91776 USA
Tel: 626-656-8200 EX 721
In charge: JANET
Type: Local Operator
Company: DC Trans Logistics & Trade GmbH
Address: Hugo-Junkers-Str. 7 Gebaeude 126 60386 Frankfurt am Main
Responsible: Zhai Junlong
Address: Warehouse 2, 54 Ferndell St #23492951, SOUTH GRANVILLE New South Wales 2142 AU
Note: When filling in, be sure to fill in according to the standard;
1. "#" is a required character, and the number is filled in after the "#" sign;
2. When filling in the numbers, if you cannot print them, you must write the numbers clearly
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at service: email@example.com